Clean Magic ships within Canada, the United States and Europe. All orders placed will be sent out with 1-2 days after purchase. We ship all packages through Canada Post or UPS via Expedited Parcel which includes tracking & insurance on each order (except for Europe, unless chosen).
Orders of $100 or more qualify for free shipping for Canada and U.S. Orders under $100.00 are charged a discounted rate through Canada Post based on your location within Canada and or the United States which is calculated at checkout. Free shipping over $100.00 does not require a coupon code but only applies if your subtotal reaches $100.00 with discounts and before taxes.
Please double check to make sure the shipping information you have entered is correct as Clean Magic will not take liability for any packages shipped to the wrong address if it was an error made by the customer.
Once we ship a package with Canada Post we are no longer liable for it. If a package is lost it is the responsibility of the customer to contact Canada Post. You may also contact us at info@cleanmagic.ca and we will do out best to assist you in contacting Canada post. Canada Post will open up and investigation to track down a lost package and since there is insurance on the package, if they are not successful they will refund the purchase amount. Please ensure if you have contacted Canada Post that you respond promptly to their emails to speed up the investigation process.
Clean Magic strives to ship all our packages sustainably with either recycled, biodegradable and or compostable packaging. Some Boxes are reused in the effort to reduce, reuse and recycle.